PRIVACY POLICY
The Retention Studio LLC
Effective Date: January 1, 2026
Last Updated: January 10, 2026
The Retention Studio LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (theretentionstudiollc.com), use our services, take our assessments, or otherwise interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
We collect information you provide directly to us, including:
Contact Information: Name, email address, phone number (including mobile number for text messages), company name, job title, and mailing address
Account Information: Username, password, and profile information when you create an account
Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
Assessment Data: Responses to our Retention Intelligence Assessment and other diagnostic tools
Service-Related Information: Organizational data, retention challenges, employee information, and other details you share during consultations and program participation
Communications: Content of emails, text messages, Slack messages, forms, and other communications with us
Video Testimonials: Video recordings, images, and testimonial content you provide (with your consent)
1.2 Information Collected Automatically
When you access our website, we automatically collect:
Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages visited, time spent on pages, links clicked, referring website
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see Section 6)
1.3 Information from Third Parties
We may receive information about you from third-party platforms you use to access our services (such as Kajabi, LinkedIn, or email service providers), payment processors, or publicly available sources.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
Provide Services: Deliver our VIP Day, System Build programs, assessments, consultations, and other services
Process Payments: Handle transactions, billing, and payment processing
Communicate: Send service-related emails and text messages, respond to inquiries, provide support, and deliver program materials
Marketing: Send newsletters, promotional materials, text message campaigns, and information about our services (with your consent)
Improve Services: Analyze usage patterns, conduct research, and enhance our website and programs
Personalization: Customize your experience and provide relevant content and recommendations
Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements
Marketing Materials: Use testimonials, case studies (anonymized or with explicit permission), and success stories in our marketing
We do NOT sell your personal information to third parties.
3. HOW WE SHARE YOUR INFORMATION
3.1 Service Providers
We share information with third-party service providers who help us operate our business:
Platform Providers: Kajabi (course delivery, email, CRM)
Assessment Tools: ScoreApp (retention assessments)
Payment Processors: Stripe, PayPal (payment processing)
Communication Tools: Slack, Zoom, Calendly (client communication and scheduling)
SMS/Text Messaging: SimpleTexting (text message communications and marketing)
Analytics: Google Analytics (website analytics)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.4 With Your Consent
We may share your information with third parties when you give us explicit consent to do so (e.g., testimonials with attribution, case studies with your company name).
4. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
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Encryption of data in transit and at rest
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Secure servers and hosting infrastructure
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Limited access to personal information by employees and contractors
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Regular security assessments and updates
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Secure payment processing through PCI-compliant providers
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. DATA RETENTION
We retain your personal information for as long as necessary to:
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Provide our services to you
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Comply with legal, tax, and accounting obligations
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Resolve disputes and enforce our agreements
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Maintain business records
Typically, we retain client information for seven (7) years after the completion of services for business and legal compliance purposes. Website visitor data is retained for two (2) years. Marketing data (including phone numbers for text messaging) is retained until you opt out. You may request deletion of your information at any time (see Section 8).
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver relevant content.
6.2 Types of Cookies We Use
Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your visits across websites to deliver relevant advertisements
6.3 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to refuse cookies or delete existing cookies.
7. EMAIL AND SMS MARKETING COMMUNICATIONS
If you provide your email address or mobile phone number, we may send you:
Service Communications: Transactional emails and text messages related to your purchases, bookings, and program participation (you cannot opt out of these)
Marketing Communications: Newsletters, promotional offers, educational content, text message campaigns, and updates about our services (you can opt out at any time)
Assessment Results: Your Retention Intelligence Assessment results and follow-up recommendations
7.1 Opting Out of Marketing Communications
You can unsubscribe from marketing communications:
Email: Click the "unsubscribe" link at the bottom of any marketing email
SMS/Text Messages: Reply STOP to any text message or contact us at admin@theretentionstudiollc.com
Both: Contact us at admin@theretentionstudiollc.com to opt out of all marketing communications
7.2 SMS/Text Messaging Consent
By providing your mobile phone number and opting in to receive text messages, you consent to receive promotional and transactional text messages from The Retention Studio LLC using an automatic telephone dialing system. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Text STOP to cancel or HELP for help.
8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to legal retention requirements)
Restriction: Request that we limit how we use your information
Portability: Request a copy of your information in a structured, machine-readable format
Objection: Object to our processing of your information for marketing purposes
Opt-Out: Unsubscribe from email and SMS marketing communications
To exercise these rights, contact us at admin@theretentionstudiollc.com. We will respond to your request within 30 days.
9. CALIFORNIA RESIDENTS (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the categories and specific pieces of personal information we have collected
Right to Delete: Request deletion of your personal information
Right to Opt-Out: We do not sell personal information. If we did, you could opt out.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, email us at admin@theretentionstudiollc.com with "CCPA Request" in the subject line.
10. INTERNATIONAL DATA TRANSFERS (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, your personal information may be transferred to and processed in the United States, where our servers and service providers are located.
We ensure that such transfers comply with applicable data protection laws by using standard contractual clauses approved by the European Commission or other appropriate safeguards.
You have the right to request information about the safeguards we use for international data transfers by contacting us at admin@theretentionstudiollc.com.
11. CHILDREN'S PRIVACY
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately at admin@theretentionstudiollc.com, and we will delete it promptly.
12. VIDEO TESTIMONIALS AND MARKETING MATERIALS
If you provide a video testimonial or agree to be featured in marketing materials:
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You grant us perpetual, worldwide, royalty-free rights to use your testimonial across all marketing channels
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You may request anonymization (voice alteration, name omission) while still providing content
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You may request removal of your testimonial at any time (though previously distributed materials cannot be recalled)
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We may edit testimonials for length, clarity, or format while maintaining the integrity of your statements
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites (e.g., LinkedIn, social media platforms). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. If we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Retention Studio LLC
382 NE 191st St PMB 915982
Miami, Florida 33179-3899
Email: admin@theretentionstudiollc.com
Joanne Boigris
Founder, Chief Retention Intelligence Officer
SUMMARY OF KEY POINTS
For your convenience, here are the key points of this Privacy Policy:
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We collect information you provide (contact details, including mobile phone numbers, payment info, assessment responses, service-related data)
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We use your information to provide services, process payments, communicate with you via email and text messages, and improve our offerings
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We do NOT sell your personal information
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We share information only with service providers (including SimpleTexting for SMS), for legal compliance, or with your consent
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We implement reasonable security measures to protect your data
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You have rights to access, correct, delete, or restrict use of your information
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You can opt out of marketing emails and text messages at any time (reply STOP to text messages)
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California residents have additional CCPA rights
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By providing your mobile number and opting in, you consent to receive text messages (message and data rates may apply)
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Contact us at admin@theretentionstudiollc.com with questions or requests
