Free Download · Owner-Led Professional Services Businesses
Your next resignation
is preventable.
The Retention Conversation Playbook™ gives you the exact conversation system to diagnose where retention is breaking in your business — and puts the right words in your managers' hands to start fixing it this week.
- A cost-of-exit worksheet that puts a real dollar figure on what turnover is quietly costing you
- An overview of the 5 retention touchpoints where employees decide to stay or leave
- Five conversation scripts your managers can run in 20–30 minutes inside existing one-on-ones
- A Retention Conversation Log to track patterns across your team and know exactly which lever to pull first
This is not a survey, a training program, or an HR initiative. It is a working system. Read it over coffee. Run one conversation this week.
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What's inside the
Playbook™
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01Cost-of-Exit WorksheetA real dollar figure on what one regretted departure costs your business — calculated with your actual salaries, not generic benchmarks. Fill it out in 5 minutes.
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02The 5 Retention TouchpointsThe five predictable moments where employees decide to stay or leave — Connect, Align, Place, Invest, Amplify — and what to watch for at each one. Most businesses have never mapped them.
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03Five Conversation ScriptsOne script per touchpoint. Opening lines, questions to ask, and what to do with what you hear. Your managers can run these in 20–30 minutes inside existing one-on-ones — no new meetings required.
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04Retention Conversation LogA simple tracking tool to spot which touchpoint is breaking across your team. After 2–3 weeks, the pattern tells you exactly what kind of problem you have — and which next step to take.
