TERMS AND CONDITIONS
The Retention Studio LLC
Effective Date: January 1, 2026
These Terms and Conditions ("Agreement") govern all services provided by The Retention Studio LLC ("we" or "our") to the client ("Client" or "you").
By purchasing any service, you agree to these Terms. If you do not agree, do not purchase.
1. SERVICES
1.1 Nature of Services
The Retention Studio LLC provides retention consulting services, including diagnostic analysis, system design, implementation support, and training. Services focus on leadership systems and organizational effectivenessā€”not HR compliance, legal advice, or employment law.
1.2 Scope
The specific scope, deliverables, and timeline for each engagement will be defined in writing (via proposal, invoice, or service agreement) before work begins. That document, together with these Terms, constitutes the full agreement.
1.3 What Is NOT Included
Unless explicitly stated otherwise, services do not include: HR compliance or legal advice, individual employee coaching, ongoing operational management beyond the stated support period, or technical troubleshooting of Client's software platforms.
2. CLIENT OBLIGATIONS
Client agrees to:
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Participate fully in scheduled sessions
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Provide accurate and complete information
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Respond to requests within a reasonable timeframe
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Have decision-making authority or secure necessary approvals
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Implement recommendations using internal resources
Failure to meet these obligations may result in delayed delivery or termination of the engagement without refund.
3. PAYMENT
3.1 Pricing
Pricing is stated on the applicable service page, proposal, or invoice. All fees are in USD.
3.2 Payment Terms
Payment is due as specified at booking. Services will not begin until payment is received. Late payment may result in rescheduling or cancellation.
3.3 No Chargebacks
Client agrees to resolve payment disputes directly with The Retention Studio LLC before initiating chargebacks. Unauthorized chargebacks may result in collection action and suspension of services.
4. REFUNDS
4.1 Fit Check (If Applicable)
Some services include a "Fit Check" period during which Client may request a full refund if the engagement is not a good fit. Fit Check terms, if any, will be stated in the service description. Fit Check requires full Client participation up to that point.
4.2 No Refunds After Work Begins
Once substantive work (system build, deliverable creation, or consulting beyond initial diagnosis) begins, no refunds will be issued.
4.3 No Guarantee of Results
The Retention Studio LLC delivers systems, frameworks, and recommendations. The Retention Studio LLC does NOT guarantee reduced turnover, improved retention, or any specific business outcome. Results depend entirely on Client's implementation and sustained use.
5. SCHEDULING AND CANCELLATION
5.1 Scheduling
Client must schedule services within 30 days of booking unless otherwise agreed.
5.2 Rescheduling
Reschedule requests require at least 7 calendar days' notice. One reschedule is permitted without penalty. Additional rescheduling is subject to availability.
5.3 No-Shows
If the client fails to attend a scheduled session without 24 hours' notice, the session is forfeited. No refund will be issued.
5.4 The Retention Studio LLC Cancellation
If The Retention Studio LLC cancels due to an emergency, Client may choose a full refund or rescheduling. The Retention Studio LLC is not liable for consequential damages from cancellations.
6. INTELLECTUAL PROPERTY
6.1 The Retention Studio LLC IP
The Retention Intelligence Frameworkā„¢ and all proprietary methodologies, templates, and training materials remain the exclusive property of The Retention Studio LLC.
6.2 License to Client
Client receives a perpetual, non-exclusive, royalty-free license to use deliverables created for Client's internal business purposes only.
6.3 Restrictions
Client may NOT: resell, rebrand, or distribute materials; use materials to provide consulting services to others; claim ownership of The Retention Studio LLC's frameworks; or remove attribution or copyright notices.
7. CONFIDENTIALITY
The Retention Studio LLC will not disclose Client's confidential information except as necessary to provide services or as required by law. Client agrees not to disclose The Retention Studio LLC's proprietary methods or materials.
8. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
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The Retention Studio LLC's total liability shall not exceed the amount paid by Client for the specific service at issue.
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The Retention Studio LLC is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, employee departures, or reputational harm.
Client acknowledges that retention outcomes depend on factors beyond The Retention Studio LLC's control, including organizational culture, management quality, compensation, and implementation.
9. DISPUTE RESOLUTION
Disputes will first be addressed through good-faith negotiation (30 days), then mediation, before litigation. This Agreement is governed by Florida law. Any legal action must be brought in state or federal courts in Broward County, Florida.
10. GENERAL PROVISIONS
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Entire Agreement: This Agreement and any service-specific terms constitute the complete agreement.
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Amendments: The Retention Studio LLC may update these Terms; changes do not apply retroactively.
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Severability: If any provision is invalid, remaining provisions remain in effect.
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Assignment: Client may not assign this Agreement without written consent.
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Independent Contractor: The Retention Studio LLC is an independent contractor, not an employee or agent of Client.
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Notices: Notices to The Retention Studio LLC via email: admin@theretentionstudiollc.com
11. ACKNOWLEDGMENT
By purchasing services, Client acknowledges:
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Reading and agreeing to these Terms
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Understanding services are consulting, not legal or HR compliance advice
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Responsibility for implementation and results
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Agreement to payment, refund, and cancellation policies
